Samsung said that what happened to its latest smartphone supporting the fifth generation networks Galaxy S10 5G, which South Korean owner claimed to have been burned and smoked, was due to external impact, not a defect in the device, which led to the device burned from the inside out, and the phone became inoperable.
According to Agence France-Presse, the owner of the smartphone explained that he left his phone on the table, to note later the presence of smoke from the phone with the smell of burning, the South Korean user told AFP: "I had to throw him on the ground when touched because it was very hot ".
The IAEA report included pictures of the smartphone, showing signs of temperature damage, and the smartphone owner posted pictures of the burned phone online, claiming it was mysteriously burned.
The owner said he did not do anything for the phone, which was left untouched because all its internal parts were burnt, adding that Samsung had refused to pay the $ 1,200 phone.
Samsung said in a statement: "We have examined the device closely after obtaining it from the client through external inspection, X-ray examination, but the external effects are clear, and we can not find defects within the product, and may be caused by the impact of external impact on the smartphone" .
The electronics giant described its new Galaxy phones as the world´s first smartphones to support 5G 5Gs implicitly. The phones were released in South Korea on April 5.
In 2016, the South Korean giant faced major problems after a number of outbreaks of its flagship Galaxy Note 7, and the company was forced to recover a billion-dollar risk-fighting device.
Samsung then conducted intensive tests to determine the cause of the problem, and concluded that the tests that the defective batteries were the cause of this defect.
Last week, the company halted the pre-booking phase of the Galaxy Fold after reviewers pointing to problems with the $ 2,000 folding device screen, saying it needed further improvements.
Samsung reported a decline in net profit of 56.9 percent year on year, amid a weak chip market and increased competition.
